Frequently Asked Questions

We've answered some of the most common questions below.
If you still have a question, feel free to give us a call at 1-800-422-3048 and we'll be happy to assist you.

1. Is there a charge for using this service?
Central Reservations is a free service to you and does not charge any kind of booking or service fees. Furthermore, we charge the same advertised rates as the lodging establishments themselves, and offer the same advertised specials.

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2. Is an advanced deposit required to make a reservation?
A deposit is not typically required at most vacation homes or lodging establishments, but please consult the "Rates" section on the details page of the home or inn you're considering for that establishment's specific requirements.

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3. Do I have to pay when I make my reservation? When will I be charged?
A credit card is required to make a reservation, but your card will not be charged until payment is due. Most vacation homes rented through Central Reservations require payment in full 30 days prior to the first night reserved. Most hotels and inns require payment in full 14 or 30 days prior to the first night reserved. If you are making a reservation after the payment due date, then your card will be charged within 1 business day. Please consult the "Rates" section on the details page of the home or inn you're considering for that establishment's specific requirements.

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4. How will I know when you've billed my card?
We will automatically send you an email once we have processed payment. That email will serve as a receipt and will also include driving directions and the address of the establishment. If you have rented a vacation home, entry instructions (including a key code) will also be included in this email.

You can also check the status of your reservations online by logging in to your account (or creating an account if you do not yet have one).

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5. How will I get the address of (and directions to) where I'm staying?
The address, driving directions, and check-in/entry instructions are included in the email we send after we process payment on the payment due date.

Once payment has been processed, you will also be able to view directions online by logging in to your account (or creating an account if you do not yet have one). Simply choose the reservation in question and then click the "View Directions" link near the bottom of the reservation details page.

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6. Are there any additional cleaning or other fees?
Central Reservations believes in open and clear pricing. We do not normally charge cleaning, booking, or other "hidden" fees. Some accommodations may require extra-occupancy fees for more than a certain number of guests, and pet-friendly establishments usually require a pet fee if you choose to bring your dog. These are always shown in the "Rates" section on the details page of the establishment you're considering. Sales tax and lodging tax are additional, and are dictated by the locale of the establishment. The tax rates are always displayed separately in the "Rates" section on the details page of the establishment you're considering. Finally, you will always have a chance to review your final, grand total before completing your reservation.

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7. Is a security or damage deposit required?
Central Reservations does not require a security/damage deposit as long as we have a current credit card on file for you. No damage deposit will be charged to your card unless damage is discovered after your stay (please see the Rental Policies of the home or inn you're considering for exact deposit requirements). As guests, you are responsible for any damage, missing items, or excessive housekeeping costs that are incurred.

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8. Does the number of guests affect the cost of the rental?
Rates at traditional inns and hotels are typically based on double-occupancy. Please consult the "Rates" section of the establishment you're considering to determine if this is the case.

Some vacation homes do require extra-guest fees if your party exceeds a certain size, typically when the number of guests in your party exceeds the number that can comfortably sleep in beds. Please consult the "Rates" section on the details page for the home you are considering to determine if any extra-guest fees will be applicable for your party.

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9. Can I bring my dog?
Some vacations homes and lodging establishments are pet-friendly. A pet fee typically applies, which may be an additional nightly fee or a flat fee for the entirety of your stay. Please consult the details page of the home or inn you're considering to determine if it is pet-friendly and to view any pet fees. You can also search specifically for pet-friendly accommodations in the Quick Search or Lodging Recommendation Assistant. Please do not bring your pets to a home or establishment that does not allow pets.

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10. What time is check-in and check-out? Can I check in early or check out late?
Check-in at most vacation homes and lodging establishments is at 3pm and check-out at 11am. Please consult the Rental Policies of the home or inn you're considering to determine its specific check-in and check-out times. Depending on housekeeping schedules, an early check-in can sometimes be arranged. Late check-out is not possible without prior approval, as a timely check-out is critical to scheduling. If you would like to make special arrangements, please call us at 1-800-422-3048.

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11. Is online availability accurate?
The online availability at www.centralreservations.net is tied directly into our reservation system and always reflects the most accurate, up-to-date availability information that we possess.

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12. What forms of payment do you accept?
Central Reservations accepts most major credit cards including Visa, Mastercard, American Express, and Discover. We also accept debit cards that display a Visa or Mastercard logo. We cannot accept checks, money orders, or cash -- we apologize for any inconvenience.

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13. Do I have to clean the vacation home before I leave?
No, professional cleaning is included with every reservation and is provided prior to and after each stay (there are no additional cleaning fees). Daily housekeeping is not provided, so it is your responsibility to take care of any minor housekeeping that you desire for your comfort during the duration of your stay, or that is necessary to protect the property from damage (cleaning up a spill, for example).

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14. I completed my reservation, but have not received any emails from you. What can I do?
We automatically send a confirmation email immediately after you complete your reservation. We also send a second email after we have processed payment on the payment due-date. These will be sent from [email protected]alreservations.net. If you have not received these emails, please check your junk/spam folder to make sure the emails weren't accidentally treated as spam. If you still can't find them, please give us a call at 1-800-422-3048 and we'll be happy to double-check the email address we have for you and resend the emails if necessary.

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